Event Ticket Purchase & Refund Policy
Tickets purchased via Curious Creatives and/or Mabel Irene are intended for personal use only. You and your party must not re-sell or transfer tickets, or offer to re-sell or transfer tickets, in breach of the relevant Event terms and conditions. Any breach of this condition may entitle Curious Creatives, Mabel Irene to cancel the affected tickets without refund or compensation being offered.
All ticket purchases are subject to credit or debit card verification, other security checks, and receipt of payment by us as managed by WIX. We also reserve the right to carry out further checks and/or request further information in order to deter fraud. Your order may be cancelled if it has not passed either WIX, or our, verification process or if payment is not received in full.
In the event of an Event being cancelled or postponed, or if the venue or content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the order was made. However, it is the responsibility of the purchaser to check whether the Event is going ahead at the scheduled date, time and venue. We cannot be held liable for any expenses you may incur in respect of travel, accommodation, or otherwise arising from cancellation or postponement of an Event.
For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the website and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
Curious Creatives and/or Mabel Irene reserve the right to change the price of tickets following purchase, before or after they have been despatched to you, if we become aware that the tickets were listed at an incorrect price, including typographical errors or due to inaccurate pricing information. If this occurs, we will notify you by e-mail or telephone as soon as we become aware of the error. If you do not confirm within 14 days that you wish to purchase the tickets at the revised price we will cancel the tickets and re-credit to your account any sum deducted by us from your debit/credit card in full as soon as possible but in any event within 21 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Curious Creatives and/or Mabel Irene reserve the right to change the price of tickets at any time to offer, but not limited to, promotional discounts and sale prices. Tickets purchased prior to a promotional discount or sale price are not subject to a refund of the difference. If you wish to cancel the original ticket (subject to the conditions below), and re-book with the promotional discount or sale price ticket, your original place at the event is not guaranteed to be available when re-booking. Curious Creatives will not reserve places or tickets under these circumstances.
You must inform Curious Creatives and/or Mabel Irene of any change of address, contact telephone number or email address both before and after receipt of your tickets. Our preferred means of contact is email, so please ensure that you provide a valid email address and be aware that your email server or settings may treat our emails as spam or direct them to your junk folder. We cannot accept any liability that may arise from a customer failing to adhere to this condition.
Once you have purchased tickets, they can only be returned, exchanged or refunded in the circumstances described below:
Our Error. If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract, the customer will be entitled to a full refund including any booking or supplementary fees charged.
Cancellation. If the Event is cancelled in full (and not rescheduled), your order will be cancelled and you will receive a corresponding refund for your tickets. However, booking and/or handling fees will not be refunded. In the event of partial cancellation or abandonment of a multi-day event, the original tickets you have purchased will remain valid for the revised Event. Any compensation offers in respect of partial Event cancellations are strictly subject to the term and conditions of the relevant Event and/or the discretion of Curious Creatives and/or Mabel Irene and cannot be guaranteed.
Rescheduling. If an Event is rescheduled, your tickets will usually be valid for the new date, or alternatively you may be offered replacement tickets for the rescheduled show. If you are unable to attend the rescheduled Event you must notify us by the deadline specified in detail below. If your refund request is accepted, you will receive a corresponding refund for your tickets (but not booking and/or handling fees).
Material Alteration. If material changes are made to the Event, for example a change of the venue or other changes which in our reasonable opinion materially alter the Event, the original tickets that you have purchased will remain valid for the revised event unless otherwise advised. If you do not wish to attend the altered Event you must notify us no later than the deadline specified below. If your refund request is accepted, you will receive a corresponding refund for your tickets (but not booking and/or handling fees). For the avoidance of doubt, curtailment due to adverse weather conditions; changes of tutors, workshops, classes, or courses; or cancellation or abandonment of an Event where the majority of the scheduled activities take place will not be deemed to constitute a Material Alteration for the purposes of these Terms.
Decisions to cancel, alter or reschedule Events are the responsibility of Curious Creatives and/or Mabel Irene, and legal responsibility for refunds or compensation for cancelled or curtailed events rests at all times with Curious Creatives and/or Mabel Irene.
There will be no refunds offered for lost, stolen or damaged tickets (save that duplicate tickets may be obtained, subject to payment of a duplication and processing fee). There will be no refunds for any personal (of purchaser, user, or recipient of ticket) changes in circumstances or preferences or illnesses or accidents or other personal circumstance whether unforeseen or planned.
In order to fulfil any refund requests, we reserve the right to require the ticketholder to return any physical tickets or, in the case of e-tickets, suitable evidence of payment and/or a covering note containing your order reference number and contact details. Tickets should be returned to Curious Creatives, 17 Dorney Road, Gloucester, GL1 5QL. It is your responsibility to ensure that returned tickets are safely returned to us. No liability will be accepted in the event of tickets being lost or misdirected in the post.
Refund requests will be accepted up until 7 days before the date of the revised event or 7 days after notification of the change (whichever falls earlier, if applicable) unless otherwise advised. We regret we are unable to honour refund requests that are received after this time.
Refunds are made using the same method of payment that was used to purchase the tickets.
If you have purchased any upsells (meaning supplementary products or services offered for sale by us alongside Event tickets) for an Event which has been cancelled, entirely rescheduled or subject to a Material Alteration, and a refund is issued to you, we will also refund the sale price of any unused upsells (but not transaction and/or handling fees), excluding the following, which are generally not refundable: (i) goods which have already been delivered to you; (ii) travel, catering, transportation or accommodation (including without limitation hotels, chalets, caravans, campervans and boutique structures) to be provided on a specified date or period, whether or not used; (iii) campervan or car parking passes; or (iv) yoga classes, therapy treatments or any other courses/workshops/events not controlled by us. Notwithstanding the foregoing, we may exercise discretion to fully or partially refund the sale price of such items, depending on the specific circumstances and the relevant supplier’s ability to offer refunds.
When processing upsell refunds we reserve the right to deduct a reasonable charge to cover our administration costs where such upsells were not sold subject to a booking fee. Personal purchases made in preparation for a course, class or workshop are excluded from refund requests.
Your statutory rights are unaffected.
No refunds will be offered to ticketholders who fail to comply with these Terms or the terms and conditions applicable to the relevant Event.